FAQ

We accept major credit and debit cards (Visa, MasterCard) and Apple Pay. American Express cards are not accepted for payment. If your payment is declined, please contact your bank or service provider for assistance.

Changes to an order can be made within 24 hours of purchase. After 24 hours of purchase, the order is sent to production, and it is impossible to change it. Please email orders@labodet.com with the order number and a detailed description of the required changes.

Delivery with DHL may vary depending on the destination country and purchased item. Items marked as Made to Order are dispatched to the courier service within up to 25–30 business days. Shipping information for Pre-Order items is available on their product pages.

When your order is released from production and submitted to the delivery service, you will receive an email notification containing a tracking number of your order.

Please note that in some cases, Customs procedures may delay the original shipping time frame.

Each item at Labodét is made to order. Returns and exchanges are not available. A product can only be returned due to a defect. Items with slight differences of shade between your received item and online images are not subject to a return. If you wish to return a faulty item, please notify us at orders@labodet.com. Our Customer Service will gladly assist you with the return process. The item must be returned to us within 15 days of your notification.

We accept major credit and debit cards (Visa, MasterCard) and Apple Pay. American Express cards are not accepted for payment. If your payment is declined, please contact your bank or service provider for assistance.

Changes to an order can be made within 24 hours of purchase. After 24 hours of purchase, the order is sent to production, and it is impossible to change it. Please email orders@labodet.com with the order number and a detailed description of the required changes.

Only one payment method is accepted per order.

After the order is placed and payment is processed, you will receive an order confirmation email with your order's details. If you have received an order confirmation email, your order was placed successfully.

Once an order is placed, it can be canceled within 24 hours of purchase. To cancel your order within 24 hours of purchase, email us at orders@labodet.com. After 24 hours of purchase, the order is sent to production, and it is impossible to cancel.

In some cases, depending on the local Customs office laws of the destination country, import duties and taxes may apply and are to be paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees. Additional documents may be required for some orders and can delay the delivery.

Import duties and taxes do not apply for orders shipped within France and the European Union.

For more information, please contact your local Customs office.

If payment fails for some reason at checkout, you might try using another payment method. If payment issues still occur, please email us at orders@labodet.com with the details of your order. Our Customer Service team will gladly assist you.

Please contact our Customer Service by email orders@labodet.com or leave a message through the Contact Us section and our Customer Service team will gladly assist you.

Delivery with DHL may vary depending on the destination country and purchased item. Items marked as Made to Order are dispatched to the courier service within up to 25–30 business days. Shipping information for Pre-Order items is available on their product pages.

When your order is released from production and submitted to the delivery service, you will receive an email notification containing a tracking number of your order.

Please note that in some cases, Customs procedures may delay the original shipping time frame.

Labodét provides international shipping for all orders placed at labodet.com.

Orders are delivered worldwide by DHL courier service. The shipping cost is calculated at checkout. The shipping time depends on your location.

The delivered order requires to be signed for upon receipt.

Delivery to P.O. Box is unavailable.

For The European Union countries, it is not possible to change shipping addresses between the countries. It is possible to change the address to another one in the same European Union country if needed.

For the USA, Canada, Brazil, Switzerland, Japan, Indonesia, and Thailand, it is not possible to change shipping addresses within these countries.

If you need to modify your shipping or delivery information after an order has been placed, please contact us as soon as possible at orders@labodet.com. Once your order has been shipped, it is not possible to modify the shipping or delivery information.

Each item at Labodét is made to order. Returns and exchanges are not available. A product can only be returned due to a defect. Items with slight differences of shade between your received item and online images are not subject to a return. If you wish to return a faulty item, please notify us at orders@labodet.com. Our Customer Service will gladly assist you with the return process. The item must be returned to us within 15 days of your notification.

Exchanges are not available as each item is made individually to order.

In case an item is accepted as faulty, the cost of delivery is covered by Labodét.

Items returned by mail to the warehouse will be processed within 15 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.

Labodét offers accessories for tech gadgets such as iPhone cases, AirPods and AirPods Pro cases, Apple Watch straps, and a range of small leather goods including cardholders, glasses cases, passport covers, and wallets. Accessories are crafted with a variety of genuine leathers.

Each product at Labodet.com has a label of availability: Made to Order or Pre-Order.

Most of the items are made to order. Production of such items starts immediately after the order has been placed and the transaction confirmed. These items take up to 30 business days to craft and dispatch after order confirmation. Making items to order ensures your specific order gets the full attention of the craftsmen and their skill.

Items labeled as Pre-Order have not yet been released and will become available at a later date. The dispatch and shipping information of such items is available on their product page. Once a pre-order is placed, we will charge the amount on your card and send an order confirmation email.

Labodét leather goods are produced at the workshop located in Paris, France. Orders placed at Labodet.com are shipped from the workshop in Paris, France.

Most of Labodét iPhone cases allow for wireless charging. For more information, please refer to specific product pages.

AirPods and AirPods Pro cases allow for wireless charging.

Most of iPhone cases by Labodét are compatible with the MagSafe Charger and other MagSafe accessories.

Please note that iPhone cases compatible with MagSafe are best charged horizontally. The weight of the phone, plus the thickness of the leather, may not allow the magnets to attach to a vertical MagSafe charging stand adequately.

For more information, please refer to specific product pages.

Labodét guarantees the authenticity of all products sold on Labodet.com. Expert artisans craft Labodét products from highest-grade natural materials with extreme care and quality standards. All items are crafted in Paris, France, following the methods of traditional leather-making.

Personalization service is available for Classic Cases in all types of leather. Up to 3 English Alphanumeric characters can be added to a case. The characters are made from stainless steel and hand-polished. The personalization service adds 5–8 business days to the production time. Items with personalization are not subject to returns, refunds, or cancellations. The images shown are approximate visuals of the final product. For further assistance, please contact orders@labodet.com.

The images of products shown at Labodet.com should accurately represent the actual colors and leather patterns.

However, the colors may have shade variations. The screen setting of your device may cause these variations, or they may occur during leather treatment and dyeing processes.

The scale patterns shown on Labodet.com may differ from the final products. This is because each genuine hide has a unique pattern. There are smaller and larger scales throughout the hide's stretch. Since one hide is generally used to craft multiple items, the exact cut for your case may differ from the images shown on the website.

If you wish to order two different items in the same type of leather, leather pattern, and shade, please contact orders@labodet.com.

Leather is a natural material which may change its color, get softer, and acquire a patina over time. It should be protected from humidity, overexposure to light or heat. It is not recommended to use manufactured leather care products. The best way to care for your leather accessory is to wipe it with a clean soft microfiber cloth.

Labodét items are crafted to the highest standard of quality. There is no aftermarket repair service available.

Sustainable production is a crucial issue for the industry. At Labodét, we are committed to sustainable manufacturing practices and partner only with certified suppliers who conform to the ethical use of natural resources.

Labodét operates as an online store with goods available only at Labodet.com.

Discounted items in the Outlet section are refurbished items that may have minor defects. These items are available in stock and dispatched to the courier service within 3–5 business days. Discounted in-stock items are not eligible for returns, exchanges, or refunds.

For corporate gifts, please email us at contact@labodet.com. We will gladly assist you with the order.

For wholesale orders, please email us at contact@labodet.com. We will gladly assist you with the order.

To get in touch with our P.R. department, please email us at contact@labodet.com. We will make sure our team member reverts to you.

We will respond to your email within 24 business hours, Monday to Friday, from 10am to 6pm CET (Central European Time).

Client Service Bank Holidays are: New Year's (December 31st and January 1st), Easter, Easter Monday, Labor Day (May 1st), and Christmas Day.