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FAQ

Labodét offers accessories for tech gadgets such as iPhone cases, AirPods and AirPods Pro cases, Apple Watch straps, and a range of small leather goods including cardholders, glasses cases, passport covers, and wallets. All Labodét items are crafted with genuine leathers of alligator, calf, ostrich, or python.

Each product at Labodet.com has a specific label of availability: In Stock, Made to Order, Pre-Order.

Most of the items are made to order. Production of such items starts immediately after the order has been placed and transaction confirmed. These items ship within 7-10 business days after order confirmation. Making items to order ensures your specific order gets the full attention of the craftsmen and their skill.

Items labeled In Stock are available for immediate purchase with the shipping schedule of 3-5 business days.

Items labeled as Pre-Order have not yet been released and will become available at a later date. The shipping information of such items is available on the product page. Once a pre-order is placed, we will charge the amount on your card and send an order confirmation email.

Labodét leather goods are produced at the workshop located in Paris, France. All orders placed at Labodet.com are shipped from the workshop in Paris, France.

Labodét iPhone cases allow for wireless charging, excluding Card and Folio cases.

AirPods and AirPods Pro cases allow for wireless charging.

iPhone cases by Labodét are not compatible with the MagSafe Charger and other MagSafe accessories. 

Labodét guarantees the authenticity of all products sold on Labodet.com. Each Labodét item is issued an Authenticity Certificate with a unique serial number enclosed to the item. Expert artisans craft Labodét products from highest-grade natural materials with extreme care and quality standards. All items are crafted in Paris, France, following the methods of traditional leather-making.

Leather is a natural material which may change its color, get softer, and acquire a patina over time. It should be protected from humidity, overexposure to light or heat. It is not recommended to use manufactured leather care products. The best way to care for your leather accessory is to wipe it with a clean soft and microfiber cloth. For more care tips please read the Materials & Care page.

Labodét items are crafted to the highest standard of quality. Should an item require repair, please contact our Customer Service at orders@labodet.com for detailed information.

The images of products shown at Labodet.com should accurately represent the actual colors and textures. However, they may vary slightly due to two factors:

- the monitor screen settings;

- the minute differences in colors and scales of each natural leather hide.

Please contact our Customer Service by email orders@labodet.com or leave a message through the Contact us section and our Customer Service team will gladly assist you.

Sustainable production is a crucial issue for the industry. At Labodét, we are committed to sustainable manufacturing practices and partner only with certified suppliers who conform to the ethical use of natural resources.

At labodet.com, we accept major credit and debit cards (American Express, Visa, MasterCard, Discover, JCB, Diners Club), Apple Pay, and Google Pay. 

If your payment is declined, please contact your bank or service provider for assistance.


Only one payment method is accepted per order.

After the order is placed and payment is processed, you will receive an order confirmation email with your order's details. If you have received an order confirmation email, your order was placed successfully.

Changes to an order can be placed within 24 hours at orders@labodet.com. Please include the order number and a detailed description of the changes in your request.

Orders placed on labodet.com are processed quickly to ensure a speedy delivery. Should you decide to cancel your order, please email at orders@labodet.com within 24 hours of your order.

In some cases, depending on the local Customs office laws of the destination country, import duties and taxes may apply and are to be paid by the customer upon delivery of goods. The customer assumes the responsibility of any applicable fees. Additional documents may be required for some orders and can delay the delivery.

Import duties and taxes do not apply for orders shipped within France and the European Union.

For more information, please contact your local Customs office.

If payment fails for some reason at checkout, you might try using another payment method. If payment issues still occur, please email us at orders@labodet.com with the details of your order. Our Customer Service team will gladly assist you.

Labodét provides free international shipping with DHL Express for all orders placed at Labodet.com. 

Orders are delivered worldwide by courier services, with the following rates:

Standard shipping with DHL Express Courier - 3-7 business days, free.

Fast shipping with FedEx Courier Delivery - 1-5 business days. The price is applied at checkout.

When your order is released from production and submitted to the delivery service, you will receive an email notification containing a tracking number of your order. 

Please note that in some cases, Customs procedures may delay the original shipping time frame.

Shipping time depends on the purchased item and the destination country.

Items marked as In Stock are shipped within 3-5 business days.

Items marked as Made to Order are shipped within up to 15 business days.

Items marked as Pre-Order have not yet been released and will become available at a later date. The shipping information of such items is available on the product page.

Delivery time depends on the destination country and courier service. Standard delivery is between 3-7 business days with DHL Express. Fast delivery is within 1-5 business days with FedEx.

The delivered order requires to be signed for upon receipt.

Delivery to P.O. Box is unavailable.

If you need to modify your shipping or delivery information after an order has been placed, please contact us as soon as possible at orders@labodet.com. Once your order has been shipped, it is not possible to modify the shipping or delivery information.

Returns are available within 15 days of delivery for the reason of damages only. Items with slight differences of shade between your received item and online images are not subject to a return.

If you wish to return a faulty item, please notify us at orders@labodet.com. Our Customer Service will gladly assist you with the return process. The item must be returned to us within 15 days of your notification.

Please read our Refund Policy for full information and instructions. 

Exchanges are available within 15 days of delivery for the reason of damages only. Items with slight differences of shade between your received item and online images cannot be exchanged.

If you wish to exchange an item, it should be sent to us as a return within 15 days from the date of delivery. Once the returned item is received and accepted, we will notify you and process the refund. You can proceed to purchase a new item.

The cost of delivering a return item is covered by the customer and is non-refundable. In case an item is accepted as faulty, the cost of delivery is covered by Labodét.

Please provide a valid tracking number of the return parcel to Customer Service when sending an item back.

Items returned by mail to the warehouse will be processed within 15 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.

Labodét operates as an online store with goods available only at Labodet.com.

For corporate gifts, please email us at contact@labodet.com. We will gladly assist you with the order.

For wholesale orders, please email us at contact@labodet.com. We will gladly assist you with the order.

To get in touch with our P.R. department, please email us at contact@labodet.com. We will make sure our team member reverts to you.

We will respond to your email within 24 business hours, Monday to Friday, from 10 am to 6 pm CET (Central European Time).

Client Service Bank Holidays are:

• New Year's (December 31st and January 1st)

• Easter

• Easter Monday

• Labor Day (May 1st)

• Christmas Day

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